- How does Propel actually charge my clients?
- When a client accepts your proposal they save a payment method (card or bank) against their account. Propel automatically charges that saved method on every invoice you issue, on the date the invoice falls due.
- Which countries do you support?
- Australia, New Zealand, and the United States. Sign up from any of those and Propel will set you up with Stripe in your local currency.
- What payment methods do you support?
- Credit and debit cards, plus direct bank debits where available. Payments are processed through Stripe, so what Stripe supports in your country is what Propel supports.
- Can I charge clients by direct debit?
- Yes, but not on day one. Stripe applies stricter underwriting to bank debits than to card payments, so you'll need a track record of successful card charges through Propel before direct debit becomes available on your account. Once that history exists, you can switch any client across.
- When will I get my payouts?
- Payouts are handled by Stripe and land in your nominated bank account within two business days of a successful charge. New accounts have a mandatory 7–14 day verification period before the first payout is released. Every payout and the charges it covers are visible in your dashboard.
- Is there a free trial?
- Yes. You can set up clients, build proposals and configure services for free. Sending proposals and running billing are the only actions that need a subscription.
- Where is my data stored, and is it secure?
- Customer and proposal data is stored on enterprise cloud infrastructure in Australia. Payment details never touch Propel servers. They're tokenised with Stripe, who hold the relevant PCI-DSS compliance.
- Do you integrate with my accounting software?
- Xero is the only accounting integration we support today. Invoices and payments sync directly across. Support for MYOB and QuickBooks is on the roadmap; email us if a specific one would tip the decision for you.