Propel · Legal

Privacy Policy

Propel App Pty Ltd

ABN 46 687 019 325 · Effective February 7, 2026

This Privacy Policy describes how Propel App Pty Ltd (“Propel”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our cashflow management platform available at https://propelapp.com.au (the “Service”).

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide when using our Service, including:

  • Account Information: Name, email address, business name, ABN, phone number, and password
  • Client Information: Names, contact details, and business information of your clients that you enter into the platform
  • Payment Information: Credit card details, bank account information, and billing addresses (processed securely through our payment processors)
  • Proposal and Invoice Data: Content you create including client proposals, invoices, service descriptions, and pricing information
  • Communication Data: Messages you send through our support channels or contact forms

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

  • Usage Data: Pages visited, features used, time spent on platform, search queries, and interaction patterns
  • Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
  • Cookies and Tracking Technologies: Session cookies, authentication tokens, and analytics cookies
  • Log Data: Server logs including access times, error messages, and system events

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To provide, maintain, and improve the Propel platform, including creating and managing your account, processing proposals and invoices, and facilitating payments
  • Payment Processing: To process subscription payments, client payments, and manage billing through our third-party payment processors
  • Analytics and Insights: To generate client analytics, churn rates, service valuations, and other business insights
  • Communication: To send transactional emails, service updates, payment notifications, and respond to your inquiries
  • Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activity, and security threats
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Product Improvement: To analyze usage patterns and improve our features, user experience, and platform performance
  • Marketing (with consent): To send promotional communications about new features or services, which you can opt out of at any time

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers

We engage trusted third-party service providers to support our operations, including:

  • Payment processors for credit card and bank payment processing
  • Cloud hosting providers for data storage and infrastructure
  • Email service providers for transactional and marketing communications
  • Analytics providers to understand usage patterns
  • Customer support tools

These service providers are contractually obligated to protect your information and only use it for specified purposes.

3.2 Your Clients

When you send proposals or invoices through Propel, we share necessary information (such as your business details and payment requests) with your clients as instructed by you.

We may disclose your information if required to do so by law or in response to:

  • Court orders, subpoenas, or other legal processes
  • Requests from government authorities or law enforcement
  • Protection of our legal rights or the safety of our users

3.4 Business Transfers

If Propel is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We may share information for other purposes with your explicit consent.

4. Data Storage and Security

Your information is stored on secure servers located in Australia and may be processed in other countries where our service providers operate. We implement industry-standard security measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection practices
  • Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breach as required by law.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data is retained while your account is active and for up to 7 years after closure for legal and accounting purposes
  • Financial records and invoices are retained for 7 years in accordance with Australian tax requirements
  • Usage logs and analytics data are typically retained for 24 months
  • Marketing communications data is retained until you unsubscribe

When personal information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

6.1 Access and Correction

You have the right to access and update your personal information. You can do this by logging into your account settings or contacting us at hello@propelapp.com.au.

6.2 Account Deletion

You may request deletion of your account and associated data by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or by updating your preferences in your account settings.

6.4 Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

6.5 Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage. The types of cookies we use include:

  • Essential Cookies: Required for the platform to function, including authentication and security
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used for targeted advertising (only with your consent)

Our Service may contain links to third-party websites or integrate with third-party services (such as payment processors). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

We are not responsible for the privacy practices or content of third-party websites or services.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

While we primarily store data in Australia, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or Privacy Shield certification (where applicable).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new effective date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice within the Service

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Propel App Pty Ltd Email: hello@propelapp.com.au Website: https://propelapp.com.au ABN: 46 687 019 325

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Office of the Australian Information Commissioner (OAIC)

If you have concerns about how we handle your personal information, you may also contact the OAIC:

Phone: 1300 363 992 Email: enquiries@oaic.gov.au Website: https://www.oaic.gov.au